Case Management Officer – Level 2 (Direct Services)
Salary Band 3 £19,817
Permanent Post – Full Time
Do you want to make a difference?
Eastleigh Borough Council is committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable communities and increase employment & wellbeing opportunities for all.
An exciting opportunity has arisen for a professional and driven individual to join our Case Management team within the Direct Services unit based at our Hedge End Depot. We provide a wide range of frontline services to the public including Waste & Recycling and StreetScene. This role sits within the administration team that supports these services.
Your new role:
We are looking for an experienced individual to provide customer services and administrative support to all of our operational services, in particular our cemetery and funeral service.
The role will involve dealing with funeral directors, stonemasons and occasionally relatives of the deceased on the telephone, booking and arranging interments, processes applications for memorials, liaising with cemetery staff and carrying out a variety of supporting administrative processes.
Using various IT systems and working closely with our customers you will also process requests for service, deal with enquiries and carry out a variety of other administrative tasks. You will ensure Council standards, protocols and processes are adhered to at all times, be proactive, flexible and have a strong desire to deliver great customer service.
Direct Services is a busy, friendly and inclusive team, with a lot expected of us. If you’re able to learn new systems quickly, work diligently and deliver great customer service then we can offer training and support to enable you to work to your full potential.
Due to the nature of the role, you must have a caring and sympathetic approach. You must have excellent communication skills, the ability to prioritise workloads and be able to work with minimum supervision. You will need to be self-motivated, have a positive approach to change, and be prepared to share knowledge and skills as well as having a flexible, can do attitude. You will have the ability to handle varying data and queries, remain calm and professional even when the pressure of workload is high.
Strong I.T skills and customer services experience is essential and knowledge of the systems and processes undertaken by the Direct Services unit is highly desirable.
In return you will be working with a great team and an organisation that is truly committed to a flexible and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment, plus the chance to make a lasting difference to the community of Eastleigh.
Our benefits include:
22-27 days annual leave (dependant on service)
Flexible working arrangements and ability to accrue up to 2 days additional flexi leave per month (subject to operational requirements)
Defined Benefit Pension Scheme
Places Leisure, Eastleigh – 30% off Full Membership
Confidential Employee Advice and Support Programme
Car and Season Ticket loans
Excellent working environment
Support for continuous professional development
Good work life balance
Please send your application form and CV to email@example.com
Closing date: Wednesday 22 January 2020
Interview date: Monday 27 January 2020
(please ensure that you are available on this date prior to applying)