Eastleigh Business Improvement District (BID) carried out their annual mystery shopper scheme to let the businesses in the town centre see themselves from the customer’s point of view.

61 businesses signed up to the scheme, provided to the BID Levy payers as one of the services provided by the BID. With the mission to ensure the town and its facilities are seen as attractive as can be to visitors.  The hope is they enjoy the experience and want to come back. Hand in hand with recognising the local excellence in the town centre and congratulating the highly commended, silver and winner awards.

Placed in to 7 categories, Bar, Cafe, Leisure & Lifestyle, Health and Beauty, Charity, Retail and Professional Services – the overall average was 86%. With 51% of businesses achieving over 90% on their reports. The highest report scored at a fantastic 98%!


Bar Category Winners:

WINNER: Artisan

SILVER: The Station

HIGHLY COMMENDED: The Good Companions & The Chalet

Café Category Winners:

WINNER: Kats Kafe

SILVER: Café Tesoro

HIGHLY COMMENDED: Adesso, Subway, Coffee #1, Creams, Treatz & Papa Johns.

Leisure & Lifestyle Winners:

WINNER: Partyman World

SILVER: Leo Leisure

HIGHLY COMMENDED: Curves, The Point and Eastleigh Museum

Health & Beauty Winners:

WINNER: Consol

SILVER: The Style Room

HIGHLY COMMENDED: Sommereux Dental, Signature Beauty, Revive Beauty and Slice Hairdressers

Charity Winners:

WINNER: Shop Mobility

SILVER: Save The Children

HIGHLY COMMENDED: CLIC Sargent and Sailors Society

Retail Winners:

WINNER: Smiths Butchers

SILVER: Ink Planet

HIGHLY COMMENDED: Alton Sports, Anglo Vapour, Candy Room, Cash Convertors, CK Convenience, David Mellor Jewellers, Family Shopper, Fone Revive, I Love Vapes, Skoolkit and The Carpet Shop.

Professional Services Winners:

WINNER: Paul Capper Funeral Directors

SILVER: Leaders Estate Agents

HIGHLY COMMENDED: Solsbury Solutions


Businesses were invited to an awards night held at The Chalet on Tuesday 11th June, where 102 people attended to celebrate the mystery shopper success of the businesses in Eastleigh Town Centre.

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