A great evening was enjoyed by Eastleigh BID members who had participated in the Customer Experience Awards on 8th November at the Point. Also in attendance were local business leaders and Councillor Nick Couldrey the Deputy Mayor to present the certificates and awards.
80 businesses had participated in the ‘Mystery Shopper’ experience across 11 different categories with bronze, silver and gold awards for each category and an overall winner.
There were 4 businesses that received 100% scores which is a fantastic achievement as there were many different elements to achieve this.
They were –
- Smiths’ Butchers
- Anglo Vapour
- Timpson
- Shopmobility
Congratulations to you all.
The category winners were –
- Fox & Sons, Professional Services
- KFC, Restaurant
- Smiths’ Butchers, Retail Independent
- Anglo Vapour, Retail Independent
- Good Companions, Pub
- Boswells, Café
- Pop in Tots / Junction Church, Charity
- Choices, Food on the Go
- Dolly Rockers, Hair & Beauty
- Curves, Leisure & Lifestyle
- Timpson, Retail National
- Shopmobility, Service Provider
Well done to everyone.
Jim Smith from Insight6 and his team had undertaken the exercise to carry out the mystery shop and prepare the confidential reports. These can be utilised by the Eastleigh BID businesses that participated to have an impartial view of their customer service, what has been exceptional and any areas of improvement that can be made in the future.
Roy Sheppard from ProOnline TV was the MC for the evening and had some very interesting stories and insight for the businesses.
Thank you to everyone involved including Nas from LoyalFree App, Jewel from Eastleigh Borough Council who made a presentation on the very popular Eastleigh Gift Card, the Deputy Mayor, Tudor Images, the Point, Insight6 and of course all the Eastleigh BID staff, Directors and associates for helping to make it such a fun and insightful evening.
All photos from the evening can be viewed here: gallery-eastleigh-bid-agm-and-customer-experience-awards/
